The existing healthcare portal was difficult to navigate, especially for older users and those with disabilities. Important health information was buried and appointment scheduling was cumbersome.

I focused on creating an inclusive design that would work for users of all abilities. This meant conducting accessibility audits, testing with assistive technologies, and following WCAG 2.1 AA guidelines.

Research revealed that users struggled with medical terminology, complex navigation, and small text sizes. Many users accessed the portal on mobile devices and needed a responsive design.

The redesigned portal achieved WCAG 2.1 AA compliance and saw a 60% increase in patient engagement. Appointment scheduling increased by 45% and patient satisfaction scores improved significantly.

The final design featured clear information hierarchy, simplified language, high contrast options, and responsive layouts. All interactive elements were keyboard accessible and worked with screen readers.